Reliability is respecting consequences that happen outside your own schedule.

LEADERSHIP

WHAT THIS MEANS

The consequences of missing something mostly land outside your own life, in schedules and plans you do not see. Because those costs are invisible to you, it is easy to treat a small slip as small when it is not. Reliability is largely the discipline of respecting effects you will never witness.

Before letting something slide, try to name who else it touches and how. That accounting usually changes the decision.

A QUESTION TO SIT WITH

Whose day gets harder when yours runs behind?

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