Preventing a problem usually looks less impressive than rescuing people from one.

RESILIENCE

WHAT THIS MEANS

Rescue is visible and prevention is not. The person who solves the emergency is thanked, while the person whose quiet work meant no emergency happened has nothing to show but an uneventful year. So attention and reward flow toward heroics, and the boring work that removes the need for heroics gets cut first.

Give credit for the absence of problems where you can see it, in your team and in yourself. Notice the week nothing went wrong and ask who made that true.

A QUESTION TO SIT WITH

Whose quiet prevention work goes unthanked around you?

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