The shift lead who restocks before the rush, not during it, makes everyone else look calm.
RESILIENCE
WHAT THIS MEANS
Calm during a rush is almost always arranged earlier. Somebody who restocks ahead of a rush is not faster under pressure; they removed the pressure while nobody was watching, and everyone else experiences that as a smooth evening. The work still happened, it just happened in the quiet. People who look unflappable are usually people who prepared.
Look at what predictably goes wrong when you get busy and handle one piece of it in advance. Bag packed, cups stacked, notes already out. Then let the busy part arrive and find nothing to grab hold of.
A QUESTION TO SIT WITH
What could you set up before your busiest hour hits?
MORE IN DISCIPLINE, WORK & STANDARDS
- A beekeeper checks the weather before opening the hive. Good work starts with knowing when not to start.
- The toughest teacher you had is often the one whose lessons you’re still using years later.
- Two chords and a clean switch between them is a real day’s work. Songs get built out of days like that.
Free, with nothing to buy inside it.