Your coworkers might never read a Bible, but they’ll read how you handle a bad shift.

GRATITUDE

WHAT THIS MEANS

Under pressure is where your beliefs become visible. Nobody at work is going to study what you say you think, but they will all watch what happens to you when the fryer goes down and a line forms and somebody is rude. That twenty minutes is the version of you people remember and describe to others. It is doing more explaining than any conversation you could have.

Treat the worst stretch of your next shift as the real test. Pick one thing to hold steady: your tone, your pace, or how you talk about the customer afterward.

A QUESTION TO SIT WITH

What do your coworkers learn about you on a bad day?

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