Wipe the table like the inspector’s coming even when you know they’re not.

LEADERSHIP

WHAT THIS MEANS

A standard that depends on inspection is not a standard, it is a reaction to being checked. Tables get wiped properly for one of two reasons: somebody might look, or somebody is going to eat there. Only the second reason holds up on a quiet Tuesday, and it is the only one that makes the job feel like something other than surveillance.

On your next shift, do one task to the full standard when you are certain nobody will see. Pick the table, the back shelf, the bathroom nobody checks. It changes how the hour feels, which is a strange and useful thing to find out about work.

A QUESTION TO SIT WITH

What standard do you keep with no inspection coming?

MORE IN INTEGRITY & CHARACTER

Free, with nothing to buy inside it.