Learn the custodian’s name. Character is mostly about who you bother to see.

LEADERSHIP

WHAT THIS MEANS

Most people are perfectly polite to the staff they do not see, which is a way of not seeing them. Learning a name is a different act: it moves somebody from the scenery into the category of people whose day you are aware of. Character is largely a question of how wide that category is, and nobody widens it by accident.

Ask one person this week, and then use it: the custodian, the dinner staff, the security guard, the driver. Ask how their shift is going when you say it. Within a fortnight several people in the building will be glad to see you.

A QUESTION TO SIT WITH

Whose name at school or work do you still not know?

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