Digital convenience often moves labor somewhere less visible.

The frictionless experience usually means somebody else absorbed the friction. Someone is driving in bad weather, packing at speed, moderating what you never see, answering at three in the morning. The labour did not disappear; it moved out of your line of sight.

It is worth knowing who is on the other end of the convenience you buy. That awareness rarely means stopping, and it does tend to change how you treat the people involved when they are in front of you.