Some conflicts disappear after responsibilities become explicit.

A surprising number of ongoing conflicts are about undefined ownership. Nobody said who does the bins, who handles the client, who calls the parents. Each person assumes the other, both feel let down, and it repeats indefinitely until someone names it.

When something keeps causing friction, stop discussing the incidents and assign the responsibility explicitly. Boring, administrative, and remarkably effective. Many arguments are just an unassigned task producing sparks.