Written procedures are easy to edit and easy to mistake for reality. The paragraph gets updated, everyone agrees it is better, and the actual desk, screen, form, or habit stays exactly as it was, so the work continues in the old way while the document reports otherwise. Documents hold intentions. The change lives where the task is done.

After the next decision, go and alter something physical or default: the form field, the template, the tool setting, the order of steps. Watch one person do the task afterward and see whether anything moved.