How you treat the server, the janitor and the bus driver tells people everything your résumé doesn’t.

People watch how you behave with anyone who cannot do anything for you, because that is where the real setting shows. Being pleasant upward is easy. What you do when there is nothing to gain gets quietly noted and remembered long after your achievements stop coming up in conversation.

Learn one name this week of somebody you see constantly and have never asked. Say thank you in a way that requires looking up. None of this is a strategy, it is just who you would rather be.