Be ambitious about kindness too. Some people are world-class at making others feel welcome, and it shows.

LEADERSHIP

WHAT THIS MEANS

Kindness gets treated as temperament rather than as a skill you can get better at, which is why so few people practice it on purpose. It has techniques: remembering names, noticing who has not spoken, making the introduction, following up a week later. People who are exceptional at it got there the way anyone gets exceptional at anything.

Pick one part of it and work on it this month. Learn the names of people you see often. Be the one who says hello first. Treat it as a craft with standards and watch how a room changes.

A QUESTION TO SIT WITH

What would being world-class at kindness look like for you?

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