Criticism burns for a day. Ignoring it can cost you a year.

RESILIENCE

WHAT THIS MEANS

The sting of being told something is wrong is short and loud, while the cost of not hearing it is quiet and long. Most people trade the second for the first without noticing, because the discomfort is immediate and the loss is invisible. Feedback you dismiss does not disappear, it just stops being offered to you.

When something lands badly, wait a day before deciding what to do with it. Then ask what part of it is true, even if the delivery was poor. Take that part and let the rest go.

A QUESTION TO SIT WITH

Whose feedback did you dismiss because it stung at first?

MORE IN CHOICE & CONSEQUENCE

Free, with nothing to buy inside it.