Pull the difficult teammate aside, one on one, no audience. Most attitude is performance, and performance needs a crowd.

LEADERSHIP

WHAT THIS MEANS

Behaviour that looks like defiance is often aimed at the people watching rather than at you. Remove the audience and the same conversation usually turns reasonable within a minute, sometimes to the surprise of both of you. It also offers a way to change without losing in public, and losing in public is the thing most likely to keep someone stuck.

Ask for two minutes somewhere else and open with a question rather than a correction. Say what you have noticed with no adjective attached. Give them a route back that does not require an apology in front of anyone.

A QUESTION TO SIT WITH

Who acts completely differently around you once the audience leaves?

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