Everybody you pass has at least one story that would change how you see them. Ask for it.

GRATITUDE

WHAT THIS MEANS

Everyone is running a life as detailed as yours, with a history you have no access to and at least one chapter that would rearrange your impression of them. The default is to reduce strangers to their function: the person at the desk, the neighbour, the one who is always late. That reduction is efficient and almost always wrong.

Ask one person something beyond their role this week, and mean it. How did you end up doing this, or what were you doing before. Then wait, because the interesting part usually comes after a pause.

A QUESTION TO SIT WITH

Who do you see daily and know almost nothing about?

MORE IN TRUST, LOYALTY & RELATIONSHIPS

Free, with nothing to buy inside it.