Consequences don’t care if you meant well. Fixing them is still your job.

Intention matters to the people who know you and not at all to the situation. A broken thing is broken whether you were careless or unlucky, and the explanation does not clean anything up or pay anyone back. Good intentions earn you some patience. They do not transfer the work to somebody else.

When something goes wrong, lead with what you are going to do rather than why it happened. Fix the practical part first, then explain if anyone still wants to hear it. Keeping those two in that order is most of what people mean by being reliable.