“Sorry, I missed that” beats nodding and hoping it wasn’t important.
GRATITUDE
GRATITUDE
Admitting you missed something costs a second now or an hour later. Nodding keeps the conversation smooth and bets that the part you lost was unimportant, and that bet goes wrong often enough to be a bad habit. Nobody thinks less of the person who asks, only of the one who confidently delivers the wrong thing.
Say it at the moment it happens, the next time a name or a step or a number sails past you. Ask them to repeat just the piece you lost rather than the whole explanation. It gets easier around the third time.
Where do you nod along rather than admit you missed something?
Free, with nothing to buy inside it.