Productivity dies when every request receives equal urgency.

STILLNESS

WHAT THIS MEANS

When everything is treated as urgent, urgency stops carrying information and the order of your work is decided by whoever asked most recently. That is not responsiveness, it is the absence of triage, and it guarantees the important slow things never get attention.

Start sorting requests as they arrive rather than after. Ask what actually happens if this waits until Thursday. Most things can, and asking the question costs almost nothing.

A QUESTION TO SIT WITH

Which request could wait a day without anything breaking?

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