Nobody notices the second coat of paint. Everybody would notice if you skipped it.

RESILIENCE

WHAT THIS MEANS

Invisible work is still load-bearing. Nobody admires a second coat, but everybody sees the patchy wall you get without one, which means the work registers only by its absence. A great deal of quality behaves like that: the proofread, the warm-up, the extra rinse. Doing it earns no credit and skipping it costs plenty.

Finish one thing properly this week knowing nobody will mention it. Second coat, final check, last wipe-down. Judge it by whether anything is wrong rather than by whether anyone said well done.

A QUESTION TO SIT WITH

Would anyone miss the extra step if you skipped it?

MORE IN DISCIPLINE, WORK & STANDARDS

Free, with nothing to buy inside it.