Thank the people who can’t do anything for you. That’s how you know it’s real.

Being nice to people who hold something you want is just strategy, and everyone can feel the difference. Thanks aimed at somebody who can never do a thing for you has nothing in it for you, which is exactly what makes it real.

This week, name the person nobody names: the one cleaning the hall, driving the bus, serving the food, letting you in late. Use their name if you know it and say the specific thing. Do not explain why you are doing it, and do not expect anything back.