Claiming a package never arrived when it did is stealing with a customer service script.

Dressing an act in procedure does not change what the act is. Filling in a form, selecting a reason from a menu and speaking politely to someone reading a script can make taking money feel like admin. The company absorbs it, which is what makes it easy, and that absorption gets paid for in higher prices and tighter rules for everyone else.

If a refund you could get is one you have not earned, close the tab. When something genuinely does go missing, you will want to make that claim with a clear head and no practice runs behind you.