Leaders protect their team from chaos above them instead of passing every panic down the line.

LEADERSHIP

WHAT THIS MEANS

Information does not have to travel at the volume it arrived in. A rushed demand from higher up can be relayed as panic, which multiplies it across ten people who can do nothing about the source, or it can be absorbed, translated and handed on as a clear task. Part of the job is being a filter rather than a megaphone.

Next time something lands on you urgently, wait ten minutes before telling anybody. Work out what actually needs doing and ask for that, without the surrounding drama. Keep people informed, which is different from making them carry your stress.

A QUESTION TO SIT WITH

What panic from above did you pass straight down?

MORE IN LEADERSHIP & INFLUENCE

Free, with nothing to buy inside it.