The janitor often holds the master key and the least power. Trust and status are not the same thing.

CREATIVITY

WHAT THIS MEANS

Rank and trust are handed out by different systems. Somebody can be given access to everything in a building while having almost no say in what happens there, which tells you that being relied on and being important are separate measurements. Most places are full of people whose real position is nowhere on the chart.

Look at who is trusted around you this week, rather than who is senior. If people hand you keys, whether that is a shift, a password or a secret, treat it as the real compliment. And be careful how you speak to anyone whose title sits below yours.

A QUESTION TO SIT WITH

Who at your school or job is trusted but overlooked?

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