Your explanation matters, but it does not erase the consequence.

Reasons and results run on separate tracks. You can have context that genuinely explains what happened, and the other person still has to live with what it did to them. Offering the explanation as though it settles the account tends to make the consequence feel unacknowledged, which usually makes things worse rather than better.

When you owe an explanation, lead with the consequence and give the context afterward, if at all. Say what happened and what you will do about it. Most people are far more forgiving once they can see you understand what it cost them.