The last adjustment can matter more to the user than the most impressive part of the construction.

RESILIENCE

WHAT THIS MEANS

Whoever builds a thing admires the difficult parts, and whoever uses it meets the small ones. A door that catches slightly outranks the structural work nobody will ever see, because the catching happens twice a day for years. Impressiveness and daily quality get measured by different people, and only one of them lives with the result.

Ask whoever will use it which small annoyance would grate most, and fix that before the part you were looking forward to showing off.

A QUESTION TO SIT WITH

Which finishing touch would matter most to whoever uses your work?

MORE IN DISCIPLINE, WORK & STANDARDS

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