A good process makes the responsible choice easier to find.

RESILIENCE

WHAT THIS MEANS

Most people do the right thing when the right thing is the obvious thing. Where the careful route needs three extra steps, a form nobody can find, and a question asked of someone who is never at their desk, the shortcut wins reliably. Then the failure gets blamed on character rather than on the layout of the path.

Find somewhere corners are being cut around you and count the steps in the proper route. Remove two of them before you say anything to anyone.

A QUESTION TO SIT WITH

Where does your process make the right choice hardest to reach?

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