The person who returns after a mistake is responding to how the mistake was handled.
LEADERSHIP
LEADERSHIP
Loyalty is usually decided after something goes wrong, not before. Nobody expects a business, a friend or a colleague to be flawless, so what people actually judge is the repair: how fast it was acknowledged, whether the apology was real, and whether anything changed afterwards. A well handled failure often leaves more trust than an uninterrupted run of competence. The mistake was the ordinary part; the response was the information.
After your next error, put the effort into the repair rather than the explanation. Acknowledge it quickly, fix it, and say what will be different.
How did you treat the last person who made a costly mistake?
Free, with nothing to buy inside it.