A familiar worker deserves a greeting that does not begin only when something is needed.

LEADERSHIP

WHAT THIS MEANS

Relationships that open only when there is a request are transactions with a friendly surface. Whoever works the desk, the shop, the ward or the depot notices exactly who says hello on the days nothing is wanted, and that pattern shapes what it feels like to be them at work. Recognition given for free is the part that makes it a relationship.

Greet somebody this week when you need nothing from them. Use their name if you know it, and learn it if you do not. Do it again next time so it is not a single gesture.

A QUESTION TO SIT WITH

Whom do you only greet when you want something from them?

MORE IN INTEGRITY & CHARACTER

Free, with nothing to buy inside it.