The brief encounter deserves enough care that neither person has to recover from it afterward.

LEADERSHIP

WHAT THIS MEANS

Short exchanges get treated as if they leave no trace, and they often leave one. A curt word at a counter takes a few seconds and can sit with someone for the rest of their shift. Brevity limits your investment, not the effect. Manners in passing are less a formality than a way of not leaving small injuries behind you.

Pay attention to the three or four minor exchanges you will have today: the driver, the neighbour, the voice on the phone. Aim to leave each one costing nobody anything to shake off.

A QUESTION TO SIT WITH

Whose day did you leave slightly worse in passing?

MORE IN INTEGRITY & CHARACTER

Free, with nothing to buy inside it.