A team becomes honest when leaders stop punishing inconvenient information.

LEADERSHIP

WHAT THIS MEANS

Inconvenient information gets punished in small ways, a change in tone, a slower reply, a decision that quietly costs the messenger something. Nobody calls it punishment and everyone learns from it, and a team can become dishonest without a single person choosing to lie.

Audit your own reactions rather than your policies. Think of the last three times someone brought you a problem and what happened to them afterward. That record is what your team is working from.

A QUESTION TO SIT WITH

What happened to the last person who brought you bad news?

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