A reputation for quality is built when nobody needs to request it.

LEADERSHIP

WHAT THIS MEANS

If people have to ask you for care, quality has become a request rather than a characteristic, and it will always be uneven. The reputation forms when the standard is simply present in whatever you hand over, without anyone specifying it. That is what makes people relax around your work.

Notice what you only do properly when someone asks. Then do it every time without being asked. It is a small change in practice and a large change in how you are regarded.

A QUESTION TO SIT WITH

Where do you do the right thing before being asked?

MORE IN INTEGRITY & CHARACTER

Free, with nothing to buy inside it.