A composed response can prevent one problem from hiring another.

RESILIENCE

WHAT THIS MEANS

A great deal of damage comes not from the original problem but from the reaction to it, the message sent in anger, the decision made in a rush, the blame assigned wrongly. Each of those creates a second problem that then needs handling, and the situation grows through your responses rather than through events.

Before responding to something difficult, ask whether your response could itself become a problem. If it could, delay it. Containing a situation at one problem instead of three is often the whole of good crisis management.

A QUESTION TO SIT WITH

Which reaction of yours once created a second problem?

MORE IN CHOICE & CONSEQUENCE

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