Saying “that was my mistake” out loud feels awful for a second and makes people trust you for months.

GRATITUDE

WHAT THIS MEANS

The trade is very short pain for very long credit. Admitting an error tells everyone watching that your account of events can be believed even when it is not flattering to you, and that is among the rarest things anybody gets to demonstrate. Most people never manage it, because they spend the moment explaining instead.

Say the four words with nothing attached, no because and no but. Then say what you are doing to fix it. The absence of a defence is the part that registers, and it registers for a long time.

A QUESTION TO SIT WITH

What mistake of yours still has not been said aloud?

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