Rebuilding trust is a pile of small deposits, not one big speech.

CREATIVITY

WHAT THIS MEANS

Trust is built out of records rather than statements. One long apology, however sincere, changes little by itself, because what got damaged was a prediction about your behavior and only behavior updates that. Small, boring, repeated evidence is the entire mechanism: turning up when you said you would, answering when it is inconvenient, doing the thing without being chased.

If you are repairing something, stop explaining and start being predictable. Choose three small commitments and keep all three for a month. Let the other person take whatever time they need to believe it.

A QUESTION TO SIT WITH

Whose trust are you rebuilding one small action at a time?

MORE IN GROWTH, CHANGE & REINVENTION

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