You can’t pull someone out of a hole they keep decorating.

Some people are genuinely stuck and want out. Others have settled in, and every rope you lower comes back with a reason it will not work. Telling those two apart matters, because the effort that rescues the first person only drains you with the second. Noticing the difference is not cruelty, it is paying attention to what someone is actually asking for.

Keep the door open and stop carrying anyone through it. Say once and clearly what you can help with, then wait to be taken up on it. If they come later, you will still have something left.