A good leader knows who’s fast, who’s funny, and who’s the one you call when the printer jams.

Groups run on a map of who is actually good at what, and that map is rarely written down anywhere. Knowing it means problems find the right hands quickly instead of landing on whoever is nearest, and people get used for what they are genuinely good at rather than for what their role says. Most of that knowledge comes from paying attention over time.

Name three people around you and the specific thing each is best at, without using their job title. If you cannot, you have not been watching closely enough yet. Then send the next problem to the right person on purpose.