The snowplow driver was out at 4am so you could complain about the roads at 8. Invisible patience runs everything.

LEADERSHIP

WHAT THIS MEANS

Most of what functions around you was maintained by someone in conditions you never saw. Work that succeeds is invisible by design, since a clear road leaves no trace of the hours that cleared it, and the labour only becomes apparent when it fails. That asymmetry makes ingratitude the default rather than a character flaw.

This week, find one person whose maintenance you rely on and say something specific to them. Look for the work behind the smooth thing before you criticise it. Somebody was awake for that.

A QUESTION TO SIT WITH

Whose early, unseen work makes your ordinary morning possible?

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