Trust doesn’t show up on the scoreboard, but it decides who gets the ball in the last ten seconds.

LEADERSHIP

WHAT THIS MEANS

The things that get measured are rarely the things that determine outcomes. When it matters most, people hand responsibility to whoever they believe will not fold, and that belief was built from a hundred small observations that appear on no record anywhere. Statistics describe what happened; trust decides what gets attempted.

Ask yourself who would get handed the decision in your group, and what that person does differently. Usually it is nothing dramatic: they turn up, they finish things, they stay steady when it goes wrong. Build that quietly, and the visible opportunities tend to follow it.

A QUESTION TO SIT WITH

Who gets handed the hard job on your team?

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