Feedback is the GPS saying “recalculating.” Annoying, yes. Useful, definitely.

RESILIENCE

WHAT THIS MEANS

Correction stings mostly because you had already committed to the route, not because the information is hostile. A voice telling you the way has changed is doing the least dramatic thing possible, which is reporting a position. The irritation and the usefulness arrive in the same sentence, and people throw out both because they only felt the first one.

Give yourself an hour after hard feedback before deciding anything about it. Then pull out the one sentence you could act on and let the delivery go. You can be annoyed and still turn the car.

A QUESTION TO SIT WITH

What feedback annoyed you and turned out to be right?

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