Ask “what do you think?” more than “why isn’t it done?” and watch how much more gets done.

LEADERSHIP

WHAT THIS MEANS

One of those questions opens a conversation and the other starts a defense. People who feel interrogated spend their energy explaining themselves instead of working, and they stop volunteering anything that might get them asked again. Asking what somebody thinks hands them a piece of the problem, and most people work harder on something they helped shape.

Count how many of your questions this week are about blame and how many are about ideas. Shift two of them. The difference in what gets done is usually bigger than it has any right to be.

A QUESTION TO SIT WITH

Which question do you lead with when work is late?

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