If you never ask your team what’s broken, they’ll eventually stop telling you.

People tell you what is wrong for as long as it seems to go somewhere. Ask nothing for long enough and they conclude, reasonably, that you do not want to know, and then you have a team that looks content right until something breaks. Silence is almost never the same as nothing being wrong.

Ask one specific question this week, such as what the most annoying part of the job is, and write down what comes back. Fix one small thing from the answers and say where it came from. That is what makes the next answer honest.