“Good job” fades by dinner. “That pass under pressure was smart” can stick for years.

LEADERSHIP

WHAT THIS MEANS

General praise is pleasant and weightless, because it could have been said to anybody about anything. Specific praise proves you were actually watching, and it tells the person which part of what they did was the good part, which means they can do it again on purpose. That is why one sentence about a particular moment outlives a hundred cheerful ones.

Pick somebody this week and tell them something exact: the choice they made, the moment, why it worked. It costs about ten extra seconds of thinking. Watch how differently that lands compared with the praise you usually hand out.

A QUESTION TO SIT WITH

What exactly did someone do well that you never named aloud?

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