When the flight’s delayed, the gate agent can’t fix the weather. Being kind to them is a choice you still get to make.
STILLNESS
STILLNESS
When something goes wrong, the nearest person is almost never the cause, and they are the one who gets it. Frustration looks for somewhere to go and lands on whoever is visible, which is understandable and completely useless, since they have no more control over it than you do. The situation is not up to you. How you treat them is.
Find the person in front of you this week who is absorbing something they did not cause. The gate agent, the teacher covering a class, the colleague on the till. Say plainly that you know it is not their fault.
Who gets your frustration for a delay they did not cause?
Free, with nothing to buy inside it.