Technology can reduce distance while increasing misunderstanding.

Text strips out tone, face, timing, and the ability to correct course mid-sentence. You can now reach anyone instantly using the thinnest possible channel, and a great deal of the resulting conflict is about a message that would have been fine if it had been spoken.

Match the channel to the difficulty. Anything with feeling in it deserves a voice at minimum. If a written exchange has gone two rounds without improving, stop typing and call. That single rule prevents most of it.