Handle a mistake gracefully and people often trust you more than someone who never slipped.

LEADERSHIP

WHAT THIS MEANS

Nobody can tell how you behave when something goes wrong until something goes wrong. Owning it quickly, fixing what can be fixed, and not making other people manage your embarrassment answers a question they had no other way to answer. That is why a well-handled error can leave you more trusted than an unblemished record. Perfect people are unproven rather than safe.

When you next break something, get the sentence out early: here is what I did and here is what I am doing about it. Then do the fixing, which is the half people remember.

A QUESTION TO SIT WITH

How did you carry yourself after your last visible mistake?

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