The easiest variable to measure often gets promoted beyond its qualifications.
REFLECTION
REFLECTION
Measurement follows convenience. Hours worked, clicks, attendance, response time, these get counted because counting them is easy, and then they get treated as if they capture the thing that matters. The important qualities that resist measurement quietly fall out of the conversation entirely.
Ask what your current metrics are standing in for, and what is going unmeasured because it is hard. Then find some way of attending to that, even an imperfect one. A rough handle on the right thing beats a precise handle on a convenient substitute.
What do you track simply because it is easy to track?
Free, with nothing to buy inside it.