The person asked to describe their worst day on a form must make pain administratively legible.

RESILIENCE

WHAT THIS MEANS

Forms ask people to convert the worst thing that happened to them into a format a system can process. There is a word count, a set of accepted terms, boxes that do not fit, and a requirement to be clear rather than distressed. Doing that well means handling the memory carefully enough to translate it, which is a real cost paid at the moment of asking for help.

If you have to do this, write the account once for yourself first, in your own words, then translate it. Keep the first version. And if you receive such accounts, remember that the flat administrative tone in front of you is what it took for someone to be understood, not a measure of what they felt.

A QUESTION TO SIT WITH

When did you explain something painful to someone who only wanted facts?

MORE IN ADVERSITY, PRESSURE & RESILIENCE

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