The moment you think you’ve figured out leading people, they’ll show you a new chapter.

Every group is different and everyone in it is changing, so an approach that worked is a snapshot rather than a system. Confidence about people is where most of the errors come from, because it stops you looking. Staying slightly unsure keeps you paying attention, and paying attention is most of the job. The learning does not finish.

When something works, note what the conditions were rather than filing it as a rule. Ask one person this week how you could be more useful to them specifically. Expect the answer to differ from the last person who told you.