Feedback stings like cold water and wakes you up the same way.

LEADERSHIP

WHAT THIS MEANS

The sting is real and it is not evidence that something went wrong. Being told where you fell short hits the body before the mind catches up, so the first feeling is almost always defensive. That reaction passes in a couple of minutes. What is left underneath is usually information you could not have gotten alone.

When something lands hard this week, give it a day before you decide what it meant. Write down the part that hurt and see how much of it is accurate. You can keep what is useful and put the rest down without arguing with anybody.

A QUESTION TO SIT WITH

Which comment stung at first and then actually improved your work?

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