Authority is trustworthy when it can tolerate being questioned.

LEADERSHIP

WHAT THIS MEANS

Authority that cannot be questioned is announcing something about its own confidence. If the reasoning is sound, examination improves it; if it is not, examination is exactly what should happen. Defensiveness in response to a question is usually the most informative part of the exchange.

When someone questions a decision of yours, notice your first reaction before you speak. Then answer the question they actually asked. Doing that consistently is most of what makes people trust the next decision.

A QUESTION TO SIT WITH

How do you react in the first second of being questioned?

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