When a decision affects someone’s grade, paycheck or playing time, tell them in person.

LEADERSHIP

WHAT THIS MEANS

How someone finds out becomes part of what happened to them. A message or a posted list makes a hard decision feel like something done from a distance, and that is what they remember long after the decision itself stops stinging. Being there is harder for you and considerably easier for them.

If you have news like that coming, deliver it face to face even when a text would be far simpler. Say it early in the conversation rather than burying it. Then stay long enough to hear whatever they want to say back.

A QUESTION TO SIT WITH

What news have you sent by text that deserved speaking?

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